Returns

Food safety & opened products

Rashtions products are sealed food items. For hygiene and safety, we cannot accept returns of jars that have been opened or tampered with. Please check your order on arrival; if something is wrong before you break the seal, contact us right away.

Damaged or incorrect shipments

If your order arrives damaged, leaked, or with the wrong items, message us within 48 hours of delivery with your order number and clear photos of the outer box and affected jars. We will review each case and, where appropriate, offer a replacement or refund for the affected items.

Refunds

Approved refunds are returned to the original payment method where possible. Timing depends on your bank or card issuer after we process the refund on our side.

Shipping coverage

Delivery timelines and fees for the UAE and GCC are outlined on our Shipping page.

Contact

For any order or returns question, reach us on WhatsApp, email rashid@rashtions.ae, or use the details on our Contact page.